What happens at my first appointment?

Your first visit begins with a thorough consultation. We'll discuss your medical history, lifestyle, skincare routine, any allergies or sensitivities, and what you'd like to achieve from your treatment.

This allows me to tailor every treatment specifically to your needs. No two appointments are exactly the same, as every facial and massage is personalised to support your skin, body and overall wellbeing.

After your treatment, I'll provide personalised aftercare advice and recommendations to help you maintain your results at home.

I'm not sure which treatment to book.

If you're unsure, don't worry - that's completely normal.

Ilios Essential is an excellent introduction to holistic skincare and is suitable for most skin types.

Ilios Sculpt is my signature treatment and is ideal if you're looking to experience advanced facial massage techniques that encourage relaxation, reduce facial tension and leave your complexion looking refreshed and naturally radiant.

Ilios Restore combines facial and body therapy into a deeply restorative experience for those wanting complete relaxation.

If you're still uncertain, please contact me before booking and I'll be happy to guide you towards the treatment best suited to your needs.

How should I prepare for my appointment?

Please arrive a few minutes before your appointment to allow yourself time to settle in.

Drink plenty of water throughout the day and, if possible, avoid rushing straight from a stressful appointment or meeting. Your treatment is an opportunity to slow down and fully relax.

If you've recently had any medical treatment, aesthetic procedures or developed any skin concerns, please let me know before your appointment.

What should I wear?

Comfortable clothing is recommended.

For massage treatments, you'll be given complete privacy to undress to your comfort level before lying on the treatment couch. Professional draping techniques are always used, ensuring only the area being treated is uncovered.

Can I wear makeup?

Yes.

Your skin will be thoroughly cleansed before your facial begins. However, arriving with little or no makeup allows us to make the most of your treatment time.

What is a holistic facial?

A holistic facial is about much more than skincare alone.

Whilst your skin is cleansed, nourished and treated with professional botanical products, the treatment also focuses on relaxation, therapeutic facial massage and restoring balance throughout the body.

Stress, lifestyle and muscle tension can all influence how our skin looks and feels. My treatments are designed to support healthy skin whilst creating space for deep relaxation and wellbeing.

What makes Ilios Sculpt different?

Ilios Sculpt is my signature facial treatment.

Using carefully selected facial massage techniques, this treatment helps release muscular tension, encourage lymphatic drainage and improve circulation while promoting a naturally refreshed appearance.

Rather than relying on invasive procedures, Ilios Sculpt celebrates the power of skilled therapeutic touch to support healthy-looking skin.

Will facial massage hurt?

No.

Facial massage should always feel comfortable.

Some sculpting techniques may use firmer pressure where tension is present, but pressure is always adjusted to suit your comfort. Most clients find the treatment deeply relaxing.

How often should I have a facial?

For general skin health, many clients choose to visit every four to six weeks.

If you're working towards a specific goal, I may recommend a Treatment Journey, allowing treatments to build progressively over time before moving to a maintenance schedule.

What products do you use?

I use professional botanical skincare products selected for their quality, effectiveness and holistic philosophy.

Every treatment is personalised, and products are chosen according to your individual skin type, concerns and treatment goals.

Can I have a facial if I've had Botox or dermal fillers?

In many cases, yes - but timing is important.

Please let me know during your consultation if you've recently had injectable treatments. I may recommend waiting for an appropriate period before performing facial massage to ensure your treatment is both safe and effective.

Are there any reasons I may not be able to receive treatment?

Certain medical conditions or circumstances may mean your treatment needs to be adapted or postponed.

These may include:

• Fever or contagious illness

• Recent surgery

• Active cold sores

• Severe sunburn

• Certain skin infections

• Some medical conditions

If you're unsure, please contact me before booking.

Are treatments suitable during pregnancy?

Some treatments may be suitable during pregnancy, while others may need to be adapted.

Please contact me before booking so we can discuss the most appropriate treatment for your stage of pregnancy and individual health needs.

Is my information kept confidential?

Absolutely.

Your consultation forms and personal information are treated with complete confidentiality and stored securely in accordance with UK data protection legislation.

Do you treat medical skin conditions?

My treatments are designed to support overall skin health and wellbeing and are not intended to diagnose or treat medical conditions.

If you have a diagnosed skin condition or any concerns about your skin, I recommend seeking advice from your GP or dermatologist before booking.

What is a Treatment Journey?

A Treatment Journey is a series of treatments designed to achieve longer-lasting results.

While one treatment offers immediate relaxation and visible benefits, regular treatments allow your skin and body to respond progressively over time.

Treatment Journeys also include a saving compared with booking each appointment individually.

Which Treatment Journey is right for me?

Following your consultation, I'll recommend the most appropriate journey based on your skin, lifestyle and goals.

Some clients simply wish to maintain healthy skin, while others are looking for ongoing facial massage or regular therapeutic massage to support their overall wellbeing.

How long do I have to use my Treatment Journey?

Your treatments should be used within a set period to achieve the best results:

• 3-Treatment Journey: valid for 4 months from the date of purchase.

• 6-Treatment Journey: valid for 8 months from the date of purchase.

This encourages consistency while still allowing flexibility for holidays and busy schedules.

Can I share my Treatment Journey?

Treatment Journeys are designed specifically for you and are therefore non-transferable.

This ensures every programme remains personalised and allows me to monitor your progress over time.

After your Aromatherapy massage

Your body may continue to respond to your treatment long after you leave. Many clients notice a lasting sense of calm, improved sleep and a feeling of lightness over the following day or two.

To help you enjoy the full benefits of your treatment:

• Drink plenty of water throughout the rest of the day.

• Allow yourself time to relax where possible.

• Avoid strenuous exercise for the remainder of the day.

• Enjoy a nourishing meal and prioritise a restful night's sleep.

• Take a few moments for yourself, allowing your mind and body to fully absorb the experience.

How might I feel after my massage?

Most clients leave feeling deeply relaxed, lighter and more balanced. Some notice they sleep particularly well that evening or feel calmer over the following days.

Every person responds differently, and your experience may vary depending on your lifestyle, stress levels and how your body feels on the day of your treatment.

How should I care for my skin after a facial?

To help you enjoy the full benefits of your treatment:

• Allow your skin to breathe for the rest of the day where possible.

• Drink plenty of water to support hydration.

• Avoid excessive heat, saunas, steam rooms and vigorous exercise until the following day.

• Apply SPF if you'll be spending time outdoors.

• Follow any personalised home care advice provided during your appointment.

When should I book my next appointment?

For general wellbeing and healthy skin, many clients enjoy treatments every 4–6 weeks.

If you're following a Treatment Journey, I'll recommend a schedule tailored to your individual goals and lifestyle.

What is your cancellation policy?

I kindly ask for at least 48 hours' notice if you need to cancel or reschedule your appointment.

Late cancellations or missed appointments may be charged, as your appointment time has been reserved exclusively for you.

What if I arrive late?

If you arrive late, I will do my best to provide your treatment within the remaining appointment time.

To avoid delaying other clients, your treatment may need to be shortened while the full treatment fee remains payable.

What payment methods do you accept?

Payment can be made by major debit and credit cards, contactless payment or other methods available through the booking system.

Payment is required at the time of booking or as otherwise stated during the booking process.

Can I bring someone with me?

To help maintain a calm and relaxing environment for all clients, appointments are generally for the booked client only unless we've agreed otherwise in advance.

Still have a question?

If you have any questions before your appointment, I'd be delighted to help.

Please feel free to get in touch before your appointment if you'd like advice on choosing the most suitable treatment or have any questions about your booking.

Email: hello@iliosskin.co.uk

Instagram: @iliosrituals