Privacy Policy

Ilios Privacy Policy

Last updated: 11 August 2026

Ilios respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how Ilios collects, uses, stores and protects your information when you visit our website, make a booking, contact us, complete a consultation form or receive a treatment.

1. Who We Are

Ilios is a holistic facial and wellness practice providing facial, massage and aromatherapy treatments.

For the purposes of UK data protection law, Ilios is responsible for the personal information collected through the Ilios website, booking system, consultation process and related services.

If you have any questions about how your information is handled, please contact Ilios using the contact details provided on the website.

2. Information We Collect

Depending on how you interact with Ilios, we may collect:

Contact information

  • Name

  • Email address

  • Telephone number

Booking information

  • Appointment date and time

  • Treatment booked

  • Appointment history

  • Cancellation or rescheduling information

Consultation information

  • Relevant health information

  • Allergies and sensitivities

  • Skin conditions

  • Medications where relevant to treatment

  • Pregnancy information where relevant

  • Other information you choose to provide that may affect the suitability or safety of your treatment

Payment information

Payments may be processed through third-party payment providers, including Square and PayPal.

Ilios does not normally receive or store your full payment card details.

Website information

Information may be collected when you use the Ilios website, including technical information such as your IP address, browser type, device information and pages visited.

Cookies and similar technologies may also be used.

3. How We Use Your Information

We may use your information to:

  • Manage and confirm appointments

  • Provide treatments safely and appropriately

  • Complete consultation and treatment records

  • Contact you regarding your appointment

  • Process payments

  • Manage cancellations and rescheduling

  • Respond to enquiries

  • Provide aftercare information

  • Maintain appropriate business records

  • Improve our website and services

  • Send marketing communications where you have provided the appropriate consent

  • Meet legal, regulatory, professional or insurance requirements

4. Health & Consultation Information

Some information collected during your consultation may constitute special category data under UK data protection law.

This information may be collected because it is necessary to assess treatment suitability, identify contraindications and provide treatments safely.

Where required, Ilios will obtain appropriate consent for the collection and use of this information.

Please only provide health information that is relevant to your treatment and wellbeing.

5. Booking & Service Providers

Ilios uses third-party service providers to operate certain parts of the business.

These may include:

Acuity Scheduling — used to manage appointments and bookings.

Square — used to process payments.

PayPal — used to process payments where PayPal is selected.

Squarespace — used to host the Ilios website and provide associated website and email services.

Digital consultation provider — Ilios will use a secure digital consultation system for client consultation information. The provider will be identified in this policy once selected.

These providers may process personal information on behalf of Ilios or independently in accordance with their own terms and privacy policies.

Ilios will only share information reasonably necessary for the relevant service.

6. Marketing

Ilios may offer you the opportunity to receive occasional marketing communications, including information about:

  • New treatments

  • Treatment availability

  • Ilios products

  • Special offers

  • News and updates

Marketing communications will only be sent where you have provided the appropriate consent or where another lawful basis permits this.

Marketing consent is separate from consent required to book and receive a treatment.

You can withdraw your consent or unsubscribe from marketing communications at any time.

7. Cookies & Analytics

The Ilios website may use cookies and similar technologies.

These may be used to provide essential website functionality, understand how visitors use the website and, where appropriate, support marketing or analytics.

Ilios intends to use Google Analytics in the future to understand how visitors interact with the website.

Where consent is legally required, non-essential cookies and analytics technologies will only be activated after the appropriate consent has been provided.

You can manage cookies through your browser settings and any cookie-management tools provided on the website.

8. How We Protect Your Information

Ilios takes reasonable technical and organisational measures to protect your personal information against loss, misuse, unauthorised access, alteration or disclosure.

Access to client consultation and treatment information is restricted to information reasonably required to provide your treatment and operate the business.

However, no electronic storage or transmission system can be guaranteed to be completely secure.

9. How Long We Keep Your Information

Ilios retains personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing treatments, maintaining appropriate business records and meeting legal, regulatory, professional or insurance requirements.

Different categories of information may therefore be retained for different periods.

When information is no longer required, it will be securely deleted or disposed of appropriately.

10. Your Rights

Under UK data protection law, you may have rights including:

  • The right to request access to the personal information we hold about you

  • The right to request correction of inaccurate information

  • The right to request deletion in certain circumstances

  • The right to request restriction of processing in certain circumstances

  • The right to object to certain processing

  • The right to withdraw consent where processing is based on consent

  • The right to data portability in certain circumstances

These rights are subject to certain legal limitations and exceptions.

To exercise your rights, please contact Ilios using the contact details provided on our website.

11. Withdrawing Consent

Where Ilios relies on your consent to process personal information, you may withdraw that consent at any time.

Please note that withdrawing consent may affect our ability to provide certain services where the information is necessary for your safety or for the provision of treatment.

12. Third-Party Websites

The Ilios website may contain links to third-party websites, including booking, payment or social media services.

Ilios is not responsible for the privacy practices or content of third-party websites. Please review their privacy policies before providing personal information.

13. Complaints

If you have concerns about how Ilios handles your personal information, please contact Ilios first so that we can try to resolve the issue.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent data protection regulator.

Information Commissioner's Office (ICO)

14. Changes to This Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes to Ilios services, technology or legal requirements.

The latest version will always be available on the Ilios website.

Contact

If you have any questions about this Privacy Policy or how your information is handled, please contact Ilios using the contact details provided on the website.